Archive for December, 2010

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Our communities have a very aggressive resident referral program. We encourage our residents to refer friends, co‑workers, etc.  Recently, at two of our Ohio communities, we started making up “Resident Referral Gift Baskets.” These baskets contain candy, Play‑Doh, squirt guns, bubbles, gum, community brochures, and a resident referral flyer. The flyer explains the program: $200 […]

If paid referral incentives are legal in your area, consider increasing your reward just before the holidays, when residents are likely to be inspired by the idea of extra cash. Each year,  we use thousands of doorhangers to promote holiday referrals, and also attach a reminder to every service request in order to keep the […]

Hardcover – Item #LP01 – $47.50 or Soft Cover – Item #LPS01 – $29.50 You won’t find a better gift for yourself or your Leasing Team this year than this amazing planning and tracking tool designed especially for Leasing Professionals to track and improve their productivity! More than just a really great daily calendar with […]

Team-Building and Traffic Generation x2 Our goal at Newport and Concord Village is to cross-train all our staff, increase qualified traffic, encourage return visits, and improve our closing ratios. In addition, by cross-training, we will be able to improve the market-ready condition of our vacant apartments and decrease the response time to our maintenance requests. […]

Get More Respect by Changing Bad Management Habits If you’ve ever been in a management position, there’s a good chance you had several pet peeves regarding your staff members and their behavior. What you may not realize is that your employees probably have a few complaints themselves. It’s true that oftentimes these complaints can be […]