Do you feel like you don’t have enough time to walk your market readies before move-in’s? Do you never enough time to have a team meeting? Well why not combine the two?! Have your weekly team meetings in a vacant, market-ready apartment. Have each member of the team take a room and do a through […]
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At our community, we began marking each move-in and move-out date on our site plan. To our surprise, we found that certain apartments turn over more frequently then others. We then began walking the apartments with the higher turnover to look for a “reason.” One reason we found was light—a particular apartment that turned more […]
1. Don’t use the word “take-over”—ever when changing apartment management companies! This implies a hostile environment and immediately puts existing employees on the defensive. Use instead “transition.” 2. Keep in mind that the transition, regardless of how smoothly it goes, will initially be very stressful for the existing all on-site employees. Treat them with respect […]
by Tami Siewruk I’m certain you’ve noticed all the talk about “benchmarking for success” over the past couple of years. It’s such a sensible approach that I’ve found myself wondering why it isn’t more prevalent in our industry. I’ve come to realize that the reason is the same as in most situations where change is […]
Unnecessarily redundant tasks are like weeds in a garden, and eliminating them can help you become far more efficient. Here are a few tips to help you turn your staff into a “mean, lean, operating machine”! 1. Give each member of your staff a stack of index cards. Ask them to consider all the tasks […]
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