By Jennifer Nevitt Casey There’s a simple way every property manager can increase income from the property being managed, yet even some of the best managers overlook it: rethinking the way they use their waiting lists. Here’s what usually happens in the process of a resident vacating an apartment. First of all, the resident gives […]
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Which are you more likely to believe: a company representative telling you how great their product or service is, or a recommendation from another person about how it worked for them? If you’re like most people, the words from a fellow consumer pull more weight than even the best written ad copy. That’s why no […]
Introducing: The 30 Minute Manager Series on MProTV’s Retention Report Register now for this FREE series! 12 p.m. Eastern on the 3rd Thursday of the month July 19 – How the Maintenance Team Will Save Your Summer The summer months can cause a priority tug of war between turning units and addressing service requests. Learn strategies for […]
1. Don’t use the word “take-over”—ever! This implies a hostile environment and immediately puts existing employees on the defensive. Use instead “transition.” 2. Keep in mind that the transition, regardless of how smoothly it goes, will initially be very stressful for the existing employees. Treat them with respect and empathy. While the reality is that […]
Have plastic/disposable cups available for use at the pool. Offer discount rates for shampooing their carpet. Keep paint and paintbrushes available for touch-ups and let them know you offer this service. Provide a charging station for electronics by the pool this summer. Provide a bundle service for washing/cleaning clothes through an outside service provider. Have […]
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