UPGRADE YOUR RESIDENTS

Contributed by Ronnie Marshall, Tarragon Management

You can order magnets. Laminated cards – small magnets that go on your residents fridge at move-in. Laminated pages of the promotion in the office to use during the leasing process. This idea does not work if your staff doesn't pump it up at move-ins/parties/flyers.

We wanted to create a way to get our current residents to renew for longer lease terms. We took our digital camera to Home Depot and took pictures of four upgrades that we wanted to do in our apartment homes.  Any design company can take the pictures and put them on a nice magnet that then goes on the resident’s fridge.  You sell it in your office at move in.  If the resident renews for 12-14 months they get a fan/15-18 fan+new kitchen faucet/19-21 fan+faucet+dining room light/22-24 fan+faucet+light+crown molding in living room.

 

Fan $129 Faucet $139 Light $149 & crown molding $171.  The cost for all for upgrades $588

Results: This is a brand new apartment community we just started this idea. Here is some food for thought. We also use this same program for resident referrals. 1 resident 1 upgrade/ 2 referrals equals the next upgrade.  $588 is not a big investment for a 24-month lease.

 

This program keeps your apartment homes looking new and modern on the inside.  If the resident ever does move out you have a nice upgraded apartment that will lease quick.

It also allows you to save the old fans/faucets/lights you take down to replace others that may break (lower expenses).

Comments { 0 }

RENEWAL REWARDS

Contributed by Christopher Dembitz, Clark Whitehill Enterprises, Inc.

Reward the entire staff, especially maintenance personnel, when someone renews.

A key part of our compensation program is the lease renewal bonus.  Everyone at a site gets a monetary bonus (based on their position) when a lease is renewed.  This works very well for maintenance personnel, as they are often the deciding factor in whether or not someone renews.  It gives them an extra incentive to do the job right the first time, as well as to do the extras...helping someone carry in groceries, hanging a picture or just stopping to chat for a moment.  Often times, after someone moves in, they will visit the office very infrequently.  This makes the maintenance team the face of the property. By rewarding everyone at the site for renewals, it truly becomes a team effort. Sites create bulletin boards to track renewal performance.

Renewals have increased 5%-10% since we shifted more of the compensation package to renewal performance.  The only time it costs us more for this program is when renewals are higher than average...thus everyone wins.

Comments { 0 }

December Multifamily Celebrations Ideas

More to Celebrate During December

Worlds AIDS Day - 1

Pan American Health Day - 2
Extraordinary Work Team Recognition Day - 4
International Day of Disabled Persons - 5
National Bathtub Day - 5
National Tinsel Day - 5
Pawnbrokers Day - 6
Pearl Harbor Day - 7
International Shareware Day - 9
Personal Passion Day - 9
Human Rights Day - 10
Nobel Prize Day - 10
Poinsettia Day - 12
Tandem Day - 13   (Bicycle Built for Two)
National Bill of Rights Day - 15
One Day! Day - 15
Barbie and Barney Backlash Day - 16
Boston Tea Party - 16
Wright Brothers Day or Aviation Day - 17
Mudd Day - 20
Forefathers Day - 21
Humbug Day - 21
Phileas Fogg Wins a Wager Day - 21
National Under Dog Day - 21
A' Phabet Day - 25   (as in No "L" Day?)
Christmas Day - 25
Hanukkah - 25 (begins at sundown)
Boxing Day - 26
Hanukkah - 26
National Whiner's Day - 26
Most Dubious News Stories of the Year Day - 28
Make Up Your Mind Day - 31
New Year's Eve - 31
December - Weekly Celebrations

Deaf Heritage Week -(1-7)
Cookie Cutter Week - (1-7)
National Tolerance Week - (1-7)
International Language Week - (25-21)
Tell Someone They're Doing a Good Job Week - (16-22)
It's About Time Week - (22-31)


Comments { 0 }

December Holiday Ideas For Multifamily


Green Holidays

Planning new landscaping for your apartment community? Here is an idea that you could copy!

For those who are not LA based we need to find away to offer this to our residents this year! Christmas trees are 1) awkward to transport and 2) terribly depressing when they’re discarded in January. Los Angeles landscape architect Scott Martin has his way; he founded The Living Christmas Company, which gives LA residents the chance to temporarily rent a living Christmas tree and have it delivered right to their door. Unlike regular Christmas trees, around 20 million of which are felled each year in the US, living trees are transplanted, roots and all, into pots to be enjoyed over the festive period. After the holidays, Scott and his team pick up the trees, replant them and nurture them until next year.

http://livingchristmas.com/

Deck the Halls!

  • Start decorating for December on the day after Thanksgiving. This not only gives you plenty of time to decorate appropriately, but helps you and your staff get into the holiday mood. Break out the eggnog and put on some holiday music to really get the festivities flowing!
  • We all know that nothing smells like a real Christmas tree, but few things are more practical than a realistic-looking artificial one (the key word here is realistic… unless you’re going for retro kitsch, silver foil isn’t an option). A little pine-scented potpourri in a pretty bowl can supply the scent, as can a few strategically placed real pine boughs. (Note: spraying pine disinfectant on your artificial tree will not do the trick. I only say this because I actually know someone who tried.)
  • Tiered rows of poinsettias make an excellent “tree”! Have your service team assemble a stand made of progressively smaller boxes that stack on top of each other, with a wide enough margin around each to place rows of potted poinsettias. Place a dowel in the center of the top box to attach a star!
  • Decorate your tree to complement your décor and atmosphere. You can choose a more sophisticated, coordinated set of decorations; or make it a little more “homey” with hand-made ornaments contributed by your staff and / or residents. Add plenty of brightly wrapped “presents” (empty boxes) under your tree. Use the nicest wrapping papers you can find (red, green, silver, and gold foils look great). Your local fabric or craft store should have an excellent supply of ribbons from which to choose, including wire edged varieties that can be shaped into big elaborate looking bows with little trouble.
  • Remember that the holiday season doesn’t mean Christmas alone. Chanukah and Kwanzaa are also celebrations of the season. Decorate for and plancommunity events accordingly. Find out more about the holiday traditions ofall your residents, especially if yours is a multicultural community. I once attended a holiday party where the host’s decorations included a gorgeous Christmas tree decorated in an African theme for Kwanzaa and a lovely Menorah burning in honor of Chanukah. The guests were inspired by the decor to get to know more about each others holiday traditions. We all learned a great deal that evening, and felt as though we had truly experienced the joy of the season.
  • Play holiday music in your Leasing Center, clubhouse, and even models! The staff may tire of them, but they’ll really brighten the mood for your visitors.
  • Keep a running supply of holiday refreshments (cookies and punch or spiced cider) in the Leasing Center for visitors. A crock-pot full of warm spiced cider makes a great treat for future residents visiting on a cold day.
  • Lights are a must. The tiny white outdoor ones are perfect for trimming windows and shrubbery .
  • Don’t forget your models! A miniature decorated Christmas tree on the coffee table or counter, a few wrapped “gifts”, and some pine or cinnamon potpourri is all it takes to add a warm holiday touch to a decorated model, or turns a vacant apartment home into a holiday mini-model! Play a little seasonal music in the background, and you’re ready to welcome your new residents home for the holidays!
  • Be careful not to overdo it. Simple elegance is best. Plastic figures on the roof or a puny tree can look tacky and convey a tired image. Remember that the holidays can be a stressful time of year for your residents; and are especially trying for future residents who are searching for a new home during the hectic holiday season. Your message of polished professionalism will be well received and appreciated.

Happy Holiday Activities

  • Host a tree-trimming party in the clubhouse, and supply all of the materials for residents to make the ornaments!).
  • Hold a Christmas tree drawing. Give away a tree, complete with decorations!
  • Plant a live tree.
  • Hold a door, patio, or balcony-decorating contest. Award the winners with a special wreath on their door, and / or a holiday gift certificate.
  • If you community features include fireplaces, deliver firewood on December 23rd with a note offering “Warmest Holiday Wishes.” If you can’t afford to give firewood away, make it available for convenient purchase on-site.
  • Promote January and February lease renewals by sending out a stocking cut out of construction paper that reads: “Spend another year with us and we’ll put something extra in your stocking! Renew your lease today!”
  • Hang stocking or wreath shaped party reminders on your resident’s doors the day of your holiday party.
  • Team up with a local charity to provide a gift-wrapping service to your residents.
  • Clear out a storage area and offer it to parents in the community as a “Santa’s Hideaway” for gifts. You may want to have residents sign a release of liability, and allow access to only select staff members.
  • Plan a “Twelve Days of Christmas” party count-down.
  • Hold a Santa’s storytelling hour in the clubhouse (gives parents a little free time to assemble and wrap presents!).
  • If your area allows referral incentives, create and distribute a referral flyer that reads “Let us Give You a Christmas Present!”
  • Host a one-day, on-site Christmas tree sale with a local charity that sells trees.
  • Print holiday safety tips in your newsletter.
  • Plan to offer Christmas tree recycling on-site. It makes great mulch, and is a nice way to get some positive press as well!
  • Hold a drawing for front-row tickets to a local performance of The Nutcracker or A Christmas Carol.

Holiday Party Themes

  • Toyland – A magical world of giant lollipops, candy canes, ornaments, toys and huge packages wrapped up with colorful ribbons. This fantasy theme will bring out the child in every resident.
  • Surfin’ Santa – Tell your residents to leave their heavy coats at thedoor and come out to the beach! Set up a volleyball net with beach balls.Add a “Christmas” palm tree. Hang a bright sun, beach towels, sand pailsand shovels with a sprinkling of Christmas decorations (pink flamingos withholiday wreaths around their necks, beach pails full of Christmas cookies,life preserver Christmas wreaths, etc.)
  • Reindeer Round-up – Bring the spirit of the West alive with Country and Western holiday music. Decorate with a cactus done up as a Christmas tree. Use rope around the room like garland, and serve western-style treats.Last But Not Least – Remember to Stay in the Holiday Spirit
  • A warm inviting smile from your staff is the perfect crowning glory to your holiday decorating efforts. Greet everyone with a warm welcome, and ensure your faces and attitudes reflect the same joyous message that is presented by your community decor. Nobody wants to lease an apartment from The Grinch!
  • Don’t be distracted by the Holidays to the point that you forget your number one mission. It’s more important than ever that our residents andfuture residents receive the full benefit of our commitment to provide quality service.

Lori Konover contributed this idea to us.

Idea/Theme: We implemented complimentary gift wrapping at our primarily single Navy guy property, from Thanksgiving until 2 days before Christmas. They loved it, their families were impressed!!
Estimated Cost: 50.00
Results: Several residents stated that they renewed simply not to have to wrap gifts anymore!

Elsa  from Centra Asset Partners contributed this idea

Category: Management

Idea/Theme: "Candy Cane Treasure Hunt"

Materials needed: Candy Canes, Labels, Vases, Ribbon,

Print specials/concessions on labels and place them on the Candy Cane, insert Candy inside decorative vase. Offer prospects to participate in the treasure hunt for a special/concession.

Same idea can be used for renewals.

Key Visuals: Candy canes, vases, ribbon, decorative tissue.

Media Vehicles: Fliers, direct mail, My Space, Craig List, Facebook.

Estimated Cost: $85.00

Stay tuned to Multifamilypro for more great holiday ideas!

Comments { 0 }

Outstanding Holiday Ideas For Apartment Communities

IS YOUR COMMUNITY READY FOR THE HOLIDAY SEASON?

Join us for the MproTV Holiday Idea Special, Hosted by Tami Siewruk … a live, online MproTV broadcast that you can watch from the convenience your computer screen!

WHEN: Friday, November 11, 2011, 2:00-3:00 PM Eastern Time (1:00-2:00 PM Central, Noon-1:00 PM Mountain, and 11:00 AM – Noon Pacific)

HOW: REGISTER HERE!

HOW MUCH: Only $19.95!

Halloween has just come and gone and now the busy Holiday Season is quickly on its way! Do you know what most people want for the Holidays? MORE TIME! As much as we love this time of year, the planning and preparation it demands from Thanksgiving through the New Year can lead to major overload. That creates some serious opportunities for your community to make a huge difference, building relationships with residents in ways that have significantly more impact than your efforts for the rest of the year, and attracting new residents at the same time!

This is the perfect time for your community to stand out from the crowd! There is no reason that a limited budget and the time demands of managing a community have to hinder the incredible opportunities the Holiday Season offers. ARE YOU READY? What can you do to celebrate in ways that will reinforce resident relationships, your community’s reputation and presence in the marketplace, too? What have other communities done with great success? Join Tami and learn:

  • Dozens of low- to no-cost ways to decorate your community with amazing visual impact!
  • Proven ways to dramatically increase resident involvement in your community that start during the Holidays and continue all year long!
  • Special seasonal services for your residents that will save them time and effort—including ideas that will boost ancillary income, and that your residents will be happy to pay for!
  • Holiday traffic boosters!
  • And much, much more!

Spend one idea-packed hour with us, and receive more great Holiday solutions than you can possibly implement this year along with links, resources, and even artwork to get you started, all for ONLY $19.95!

And it’s GUARANTEED! If you don’t receive just one idea that can repay the cost of your registration, we’ll give you a refund, no questions asked. But you won’t just receive ONE idea. You’ll get DOZENS! Join us and jingle all the way … to an amazing Holiday Season for your residents, prospects, and team!

REGISTER HERE!

Comments { 0 }