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People are complex. If you’ve ever taken a
personality assessment test, you know well we all have
different propensities, values, drivers, and motivations. As
managers how can you get the most out people in the
workplace? What are ways you create cohesiveness and trust?
How can you bring dynamic solutions to problem situations? One highly controllable component is to have individual
meetings. They allow you to connect with your employees and
build a stronger team, one person at a time. If you justify
not holding individual meetings because of your hectic
travel schedule or feel constrained because of a large
staff, than you’re not the leader you think you are. Test
your mettle against the steps below to see if there’s a
nugget or two of wisdom that might help.
Step One: Designate
time on your calendar. As much as I’d like to say have them
at the same time every week or two, that is not always
realistic. However, the designation of time and commitment
to schedules can instantly build morale and loyalty.
Designating time to your staff should be as important as a
client presentation. By booking it on your calendar
regularly, you can learn, teach and mutually benefit in a
non-distracted atmosphere.
Step Two: Be mutually prepared.
To save time and increase productive outcomes, be certain
both parties have submitted their intended discussion points
and outcomes prior to individual meetings via an email or
quick discussion. This is more than just an agenda—it
involves objectives, updates, challenges, solutions, and
walk-away duties. Having both parties submit this prior to
the meeting keeps everyone in the game and allows both
leader and team member to be accountable. As the meeting
begins, be sure both parties have the agreed-upon checklist
to follow so your schedule is tight and results focused. It
also makes sense to clarify what was exchanged at the
beginning of each meeting, so you are both aligned with a
roadmap. This framing can allow for quick additions or
adjustments.
Step Three: Make personal
connections every few meetings. All too often,
the only issues discussed in group and individual meetings
are processes, procedures and quotas. Understandably, it is,
in fact, a business meeting. But you’re meeting with people
who are driven by personal goals, values and passions. What
if occasionally you asked questions of a more personal
nature such as “What are you motivated by?” “What’s the
biggest challenge you’re facing?” “What can I do to help you
bring your performance results to the hest level?” “What are
your aspirations or goals over the next couple of years?”.
In group meetings, these questions can be too personal. One
on one time gives a team member a chance to open up, be
heard and give you important input.
Step Four: Document and
follow up. If a team member asks for support on
issues and you don’t follow through and get back to them on
issues discussed, it can erode trust. It is important to
review and clarify what was discussed at the end of each
meeting to provide for an accurate understanding. In
addition, create joint accountabilities for follow up so
each party understands what is expected, and when.
Bonus Step: Get feedback
on your leadership. Individual meetings provide
you an opportunity to create a safe atmosphere, one team
member at a time, and get input on your effectiveness as a
manager. Obtaining truthful and accurate input may be all in
your approach. For example a good approach might be to speak
in a friendly tone and simply say, "John, I was hoping you
could provide me with some feedback on how I can be a more
effective team leader” or “John, I’d really appreciate your
suggestions.” Individual meetings provide
excellent opportunities for team building. Even if they have
to occasionally be done by phone, it is important to make
time for team members one on one. You will see positive
outcomes in the areas of greater rapport, sincere
communication, loyalty, and inspired performance.

Joe Takash, founder of Victory
Consulting, is a business consultant and keynote speaker who
specializes in leadership, motivation and selling skills.
For more information visit www.joetakash.com or call
888-918- 3999. |