Management Tools, Forms & Reports |

Check Back often! We’re always adding new products to our catalogue to give you a Management Edge!
These tools and forms have been especially created to make the most of communications between you and
your residents & team members. The messages that they send are clear, friendly, and designed to
save you time and effort. There’s no better way to strengthen the lines of communication between
you, team members and residents, while maintaining the professional edge that makes residents and team
members happy to be a part of your community or company.

Resident Retention Assessment

This 9-page assessment tool, delivered to you via e-mail in Adobe Acrobat format, takes you through
an easy-to-complete series of questions in areas including staff / resident communication;
understanding residents’ expectations; retention goals and objectives; assessing your staff;
commitment to resident retention; and measures of effectiveness. The end result is a better
understanding of where you are performing well, and which areas of your retention strategy need
improvement most.

Resident Retention Assessment (Item # SP03)

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Community Management Review

This 7-page assessment tool, delivered to you via e-mail in Adobe Acrobat
format, takes you through a series of questions in areas including leasing,
service, and financials. The end result brings together key pieces of
information, all in one place, so that you can get a better picture of where you
are performing well, and which areas of your management and operational strategy
may need attention and improvement.

The Community Management Review (Item #SP04)

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Now You Can Ensure That Halloween Brings Happy Haunting For All!

If you’re looking for an easy way to manage Trick-or-Treating at your community,
simply distribute these handy door hangers to your residents a couple of days before Halloween.
The Front Reads:”Trick-or-Treaters Welcome!” The easy-to-follow instructions on the back
say it all for you: “Dear Neighbor, Please post this message on your door on October 31st only
if you wish to welcome Trick-or-Treaters. If your children will be joining in the festivities,
please instruct them to visit onlythose neighbors who have posted the welcome message, and kindly
respect the privacy of those who elect not to. Thank you, and happy haunting!
Your Community Management Team”

Halloween Doorhangers (100 doorhangers for Only $25! – Item 999)

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Who Wouldn’t Like to Grab Some Fast Cash?

If this referral door hanger doesn’t grab their attention, nothing will! Remind your residents that grabbing a little fast cash is as easy as helping you find other great residents just like them! The cash amount is left blank for you to specify the reward.

Grab Fast Cash (100 door hangers - Item NL05)
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Money Tree

How often have you wished money really did grow on trees? Let your residents
know that growing a little cash is as easy as helping them grow your community
by referring their friends, family, or coworkers who decide to lease! The cash
amount is left blank for you to specify the reward.

Money Tree (100 door hangers – Item NL06)

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Our Friends, Your Friends

Our good friends Mr. Hamilton, Mr. Washington, and Mr. Lincoln would very
much like to meet your residents, and we’re pretty sure your residents would
love to meet them, too! This fun door hanger reminds residents that a referral
reward can be theirs by simply introducing friends, family, and colleagues who
decide to lease! The cash amount is left blank for you to specify the reward.

Our Friends (100 door hangers – Item NL07)

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The BIG Book of Proven Traffic Generation Ideas

This invaluable book will quickly become one of your very favorite resources
with MORE THAN 500 pages of proven ideas to boost your traffic, starting NOW!
These tried-and-true traffic generation ideas have been shared with us by
Apartment Professionals from coast to coast. It’s positively JAMMED from
cover-to-cover with HUNDREDS of ideas (including LOTS of low-budget ones!),
tips, techniques, articles, tools, and more, designed specifically to generate
more traffic now! These proven ideas will show you how others across the country
have boosted referrals, raised awareness, generated positive publicity, created
effective marketing campaigns, produced memorable events and marketing calls and
brought in more (and more) qualified traffic. It’s the one traffic generation
tool you can’t afford to be without! Order Your copy today!

The Big Book of Proven Traffic Generation Ideas (Item TB01)

Ideas”> Ideas”>

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101 Secrets of Relationship Leasing!

The first edition of Tami’s acclaimed “How To” for leasing more apartments
and keeping more renters was released in 1999 and changed the careers and lives
of thousands of Leasing Professionals! This new edition has been updated to
create a new generation of front-line powerhouses … a MUST HAVE if you’re
looking to improve your leasing success or that of your team! Share in the
experiences and lessons learned from more than thirty years of successful career
experience. It’s packed with guidance, insight, proven strategies, measurement
tools, exercises and more; and each chapter ends with a concise summary to help
you wrap your brain around the key take-aways. You’ll discover and truly
understand the importance of relationship-building and how to put it to work for
you with fabulous results, and CLOSE MORE LEASES, STARTING NOW! It’s the single
most important tool for your personal leasing arsenal or to put into the hands
of your leasing team, guaranteed to equip anyone who reads it to lease like a
seasoned pro! Order yours now!

101 Secrets of Relationship Leasing (Item 373)

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Resident Retention Assessment

This 9-page assessment tool, delivered to you via e-mail in Adobe Acrobat
format, takes you through an easy-to-complete series of questions in areas
including staff / resident communication; understanding residents’ expectations;
retention goals and objectives; assessing your staff; commitment to resident
retention; and measures of effectiveness. The end result is a better
understanding of where you are performing well, and which areas of your
retention strategy need improvement most.

Resident Retention Assessment (Item # SP03)

(Click “Add” once only)View Cart

shopping cart. Press BACK to make changes or
press CONTINUE to continue with the order process.”>

Community Management Review

The Community Management Review (Item #SP04)

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press CONTINUE to continue with the order process.”>

Ooops We Goofed! – CLOSE OUT!

Show your residents you care enough to apologize for the inconvenience that may have been caused by you or one of your staff. This card helps settle the
ruffled feathers! The inside message reads: “We would like to take this time to
apologize for any inconvenience we may have caused. You are a valued resident.
Thank you for understanding.” (Envelopes Provided)

Ooops…We Goofed! (50 Cards – Item 6)

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Star Thank You Card – CLOSE OUT!

Happy team members are some of our best performers, and recognition for a job
well done plays a major role in our employees’ job satisfaction. Use this
colorful card to let your star performers know how well they’re appreciated.
The card reads: “Thank You For being Service-minded, Talented, and Always Ready
to get the job done! You’re a true STAR!”, and offers plenty of room for you to
add your own personalized message of appreciation. (Envelopes Provided)

Star Thank You Card (50 Cards – Item 391)

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Management Tools, Forms & Reports

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