Join Terri Norvell as she interviews the current Thought Leaders both within multifamily and outside our industry. Are you experiencing leadership issues? Management challenges? NOI frustration? This show is filled with tactical approaches and application tools for you and your team! Meet and learn from the pace-setting CEOs, VP, DPMs and Authors who are leading the way with creative solutions through this time of massive change. We’ll delve into breaking down management barriers, profit planning, setting expectations and accountability for results, measurement systems, juggling multiple priorities, multi-generational employee engagement, and more. Each interview segment is designed to make your job easier, save you time and grow your NOI. You’ll want to tune into all 12 engaging episodes of Season One: Experts Assisting Experts!
Leadership: Further Your Performance Details
- Dates: Fridays, August 6 – October 21, 2011
- Time: 12:00 pm Noon Eastern, 11:00 am Central, 10: 00 am Mountain, 9:00 am Pacific
- Register: Leadership: Further Your Performance
- Level: Intermediate/Advanced
- Length: 12 episodes, 60 minutes each
- Subscription: Receive all 12 episodes for only $298 (That’s just $24.83 per episode!) OR Purchase individual episodes for just $39.95.
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Episode Guide
August 5 – Episode 1 - Time Warp Solutions
Too much to do and no time left? Instead of focusing on ways to simply get more done in equal or less time, we’re going to zero in on ways to get results not just faster, but better, too! Key expert takeaways will be proven strategies for analyzing, organizing, prioritizing, streamlining, improving and effectively delegating. Think more efficiency and effectiveness! You’ll even get a BONUS Time Usage evaluation system for you and your team.
August 12 – Episode 2 – Bridging Communication Gaps
Got gaps? Communication gaps cause immense frustration and cost everyone time. Our experts will delve into how to address and prevent the obstacles sabotaging effective communications. We’ll look to bridge the gaps with your team, residents and throughout your organization. You’ll gain tools to ‘deal with the elephant in the room’ – those issues that have been ignored for too long. Key takeaways will be proven techniques for getting your team to speak a common language and share information proactively and productively.
August 19 – Episode 3 – Expectations That Deliver Results
Do you know exactly what’s expected of you? Does each of your team members? Lack of clear expectations is a critical missing link in executing for results. If you don’t know the target, how are you going to reach it? We’ll explore an execution system that’s a success formula. You’ll be able to immediately implement a weekly, monthly and annual system with each team member. They will actually thank you for it!
August 26 – Episode 4 Creating an Accountability Culture
How is your culture working for you? Your culture tells you and your team how to think and act to achieve desired results. We’ll discuss ways to create an environment in which performance can truly flourish to achieve your goals. You’ll get a system for sharing the big picture, aligning each team member’s daily actions, monitoring progress and ongoing reinforcement dialogs. The ‘see it, own it, resolve it’ process will be a game changer for your team.
September 2 – Episode 5 Service Optimization
Are you satisfied with the level of service? There’s a lot of lip service paid to customer service. Everyone on your team, at all levels, is in the business of serving someone. Think about it. We’ll explore just how to get each team member to embrace an attitude of respect and service – with customers, residents and team members. Key takeaways will also include strategies to measure and reinforce service delivery for exceeding expectations. Apt Ratings can serve you!
September 9 – Episode 6 Engaging Leadership
Are you leading by example every day? As the leader of your team you set the course along with both long term and immediate expectations. How well you do this determines how well your direction is followed. You’ll learn a 5-step framework that will help you and your team stay focused on the vision. Aligning the team is essential and doesn’t have to be difficult. You’ll gain a systematic leadership approach that will engage your teams immediately.
September 16 – Episode 7 Thinking Drives Results
Do you give yourself time to think on a regular basis? Most managers don’t. On a daily basis, your thoughts determine your attitude, beliefs, actions and results. Same old thinking = same old results. In this segment, we’ll look at your problem solving, decision making, productivity, efficiency thought processes … and overall happiness at work. Key takeaways will include how to stay energized throughout the day with energy left for ‘after work’.
September 23 – Episode 8 Wild Card – Lucky Draw!
Have a hot challenge? This segment will be based on the most prevalent questions you’ve sent in. We’ll delve deeper into a topic area that is timely and pressing to you. You speak, we listen! Designed for you on purpose.
September 30 – Episode 9 Art of Q & A
Are you asking enough questions? Asking the best questions? While this might not sound like a sexy, must-know topic, it is! It’s how you ask Questions and the Questions you ask that determine the Answers and results you get, every time. It’s your questions that guide your team to knowing how to think and the actions to take. Key takeaways include learning the process of questioning along with the art of asking so that your team is more engaged on a daily basis.
October 7 – Episode 10 Revenue Optimization 1-2-3
Is there room for improvement with your budget? Call it a Profit Plan (it’s your plan for making a profit). So let’s optimize it. We’ll get down to the bottom line with proven strategies for enhancing your bottom-line. The key takeaways will include key ideas for analyzing, identifying, defining, planning, executing, and measuring your way to a bigger NOI. Get your pen ready for taking copious notes!
October 14 – Episode 11 Generational Workforce Common Ground
Generational dynamics got you feeling stymied? With four generations in the workforce it’s essential to find that common ground and develop mutual goals. It’s not a time for ‘us vs. them’. You’ll learn what makes each unique, what each brings to the table, what motivates further performance and how to bring all together. The key takeaway will be learning to build on strengths and grow together.
(Note: There will be no broadcast on November 25 due to the Thanksgiving Holiday.)
October 21 – Episode 12 Thinking Like a Business Owner
Do you know biz owner speak? You’ll hear directly from property owners about what’s most important and how they prioritize daily. There is much sage wisdom to be gained from experts with a multitude of experience. We’ll also cover profit opportunity thinking – everyday with everyone, taking the fear out of mistakes and confident risk taking. Key takeaways will the latest tips and insights to guide your team toward the highest performance potential they can achieve!
Terri Norvell’s expertise includes +20 years of property management up-and-down market cycles from the corporate office to the front line. Organizations turn to Terri for her ability to help people shift their thinking, turn obstacles into opportunities and take proactive action to thrive in today’s market. She successfully assists teams in achieving bottom-line results.
Her background includes serving as VP of marketing & training for a $1.2 billion management & development firm, GM for a $9 million temporary housing company and product management with Frito-Lay, Anderson-Clayton Foods and Southland 7-11 stores in addition to 20 years of performance research.
Terri brings a wealth of experience, an engaging perspective, humor and an inspiring style to every presentation. She is a high-energy, high-impact presenter for NAA, NHBA, MultiFamily Pro Brainstorming, TAA, CAA, FAA (to name a few) and property management companies across the country.
She is co-author with Jack Canfield and Ken Blanchard of the highly-acclaimed book, The Masters of Success. And has had articles published in numerous industry publications including Multifamily Executive and UNITS magazine.
Please call 303-439-0077 to discuss your consulting needs or schedule a speaking engagement for your team, or email terri@TerriNorvell.com. More information can be found at www.FurtherPerformanceGroup.com.
