2-2-3-3 Resident Retention
Based on Tami's renowned 2-2-3-3 formula for retaining residents, this fully pre-programmed Microsoft Excel spreadsheet is designed to help you keep all of the important data that you need to maintain, plan, and track important, meaningful, relationship- and retention-building contacts with your residents throughout the term of each lease! Simply enter the data requested and this amazing tool does almost everything ... the warm, professional, human element is all up to you; but we'll help you make sure you're making those touchpoints and continually showing residents that you're there and you care!
2-2-3-3 Resident Retention - Item # SP09
Resident Retention Assessment
This 9-page assessment tool, delivered to you via e-mail in Adobe Acrobat format, takes you through an easy-to-complete series of questions in areas including staff / resident communication; understanding residents’ expectations; retention goals and objectives; assessing your staff; commitment to resident retention; and measures of effectiveness. The end result is a better understanding of where you are performing well, and which areas of your retention strategy need improvement most.
Resident Retention Assessment (Item # SP03)
Community Management Review
This 7-page assessment tool, delivered to you via e-mail in Adobe Acrobat format, takes you through a series of questions in areas including leasing, service, and financials. The end result brings together key pieces of information, all in one place, so that you can get a better picture of where you are performing well, and which areas of your management and operational strategy may need attention and improvement.
The Community Management Review (Item #SP04)
A Multifamilypro Special Report: Resident Retention
for Recessionary Times
It’s probably the hottest question you’re asking yourself for 2009 … how do you develop and implement the most successful resident retention program in the face of recessionary times? Our 40-page special report has the answers you need to succeed! Learn how to build value in your community, communicate more effectively, reward and recognize residents, focus your team on retention, implement a service recovery program, and more … the report even contains a comprehensive 9-page assessment worksheet that will help you determinate the state of your current retention efforts.
Resident Retention for Recessionary Times (40-page report – Item # SP01)
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