Now available FREE On Demand Videos Join multifamily’s resident satisfaction and retention authorities, Lia Smith and Jen Piccotti of SatisFacts. The absolute most effective thing you can do to keep your efforts on track is to safeguard your most valuable investment: the customers you already have. Given the high cost of turnover and that the […]
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Posts Tagged
‘Apartment Training’
Do you feel like you don’t have enough time to walk your market readies before move-in’s? Do you never enough time to have a team meeting? Well why not combine the two?! Have your weekly team meetings in a vacant, market-ready apartment. Have each member of the team take a room and do a through […]
In this article, we discuss national sex offender data as it applies to multifamily operators. Where does this data come from? What are the best practices for incorporating sex offender data into your comprehensive screening process? National Sex Offender Data & Legislation The Quality Housing and Work Responsibility Act of 1998 prohibits the admission of […]
(Some Viable Alternatives to Requiring SSNs) by Nadine Green An interesting concept has been batted about by various fair housing experts in the past few months, and as is the case with most issues, there is no consensus as to just what is the right answer. The topic is the policy of landlords requiring a […]
By Jamie Gorski Why do winners win? How do you become a self-made winner? Winners work hard at learning from other winners. It is up to you to learn from these examples and become a self-made winner. Here’s what I’ve learned from other winners. 1. Persistence “Keep on going and the chances are you […]
One of the best things you can do to improve your team’s training plan is to add Skill Gap Analysis. This step helps the trainer to identify gaps in performance and areas for added training and development. Benchmarking The first step in conducting a thorough Skill Gap Analysis is to create a picture of what […]
New Manager Orientation and Mentoring Program This idea came to us from Karen Wilson The Idea – As part of our new manager training we have implemented a Manager Mentor Program. After each new manager comes in for a day of training on company policy and procedures, we select a Resident Manager from the Property […]
It’s probably happened many times – someone comes into your leasing office and you think, “No one could lease to that person!” Well, in today’s competitive apartment leasing environment, you have to be able to lease to anyone. And, believe it or not, it can be done. All it takes is the right information and […]
Part One of Three: Review the Leasing Process Over the years, several different leasing approaches and philosophies have come and gone. Our industry has changed, and more importantly, so have the people we serve. Though many of the techniques that we used in the past are still valid, many others are no longer effective. Where […]
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