Delivery, Return and Refund Policy


Delivery Policy

  1. General Information

All orders are subject to product availability. If the item(s) is not in stock at the time you place your order, we will notify you and give you the option of waiting until the item(s) are back in stock or refund you the total amount of your order, using the original method of payment. 

  1. Delivery Location

Items offered on our website are only available for delivery to addresses in the Continental United States and Canada. Any shipments outside of these areas are not available at this time. We are unable to ship to FPO and APO addresses.

  1. Delivery Time

The estimated delivery time once your order is placed is 7 to 10 business days. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to ship your order within 3-5 business days of the date of your order. Business day mean Monday to Friday, except holidays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

  1. Shipping Methods

Multifamilypro uses these three carriers for shipping your order: FedEx, UPS and USPS.

  1. Shipping Costs

To find out how much your order will cost to ship, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Sales tax is charged according to the province or territory to which the item is shipped.

  1. Damaged Items in Transport

If there is any damage to the packaging or any item(s) on delivery, contact us immediately by email at or by phone at 727-940-5211.

Return and Refund Policy

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If you are not entirely satisfied with your purchase, we’re here to help.


You have 15 business days to return an item(s) from the date you received it. Business days mean Monday to Friday, except holidays.

To be eligible for a return, your item(s) must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item(s) needs to be returned with a copy of the receipt or other means of proof of purchase.

Shipping on Returns

You will be responsible for paying for your own shipping costs for returning your item(s) unless your return is due receiving an item(s) that you had not ordered in error.


Once we receive your item(s), we will inspect it/them and notify you that we have received your returned item(s) and the status of your refund.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7-15 business days, depending on your card issuer’s policies.

If you have any questions or concerns regarding our Delivery, Return and Refund Policy please email us at or call us at 727.940.5211.