A resident’s or future resident’s expectation and perception of value is made up of a lot of different factors; but the level of service your community provides is one of the biggest of them all. The service team has enormous and far-reaching influence over perceived value, reputation, leasing, retention, renewal efforts and more; and yet beyond technical ability, few […]
There’s a simple way every property manager can increase income from the property being managed, yet even some of the best managers overlook it: rethinking the way they use their waiting lists. Here’s what usually happens in the process of a resident vacating an apartment. First of all, the resident gives notice. Next, […]
More to Celebrate During December Worlds AIDS Day – 1 Pan American Health Day – 2 Extraordinary Work Team Recognition Day – 4 International Day of Disabled Persons – 5 National Bathtub Day – 5 National Tinsel Day – 5 Pawnbrokers Day – 6 Pearl Harbor Day – 7 International Shareware Day – 9 Personal […]
Contributed by Kathy Landry I would like to share a couple of events our property hosts annually to involve our residents during the Christmas season. Right after Thanskgiving each year, we start promoting our “Door Decorating Contest.” This contest has seven different categories to challenge the residents. We give money prizes from $25 to $100, […]
Green Holidays Planning new landscaping for your apartment community? Here is an idea that you could copy! For those who are not LA based we need to find away to offer this to our residents this year! Christmas trees are 1) awkward to transport and 2) terribly depressing when they’re discarded in January. Los Angeles […]
By Walt Zeglinski “If your employees don’t know where you’re going, almost any road will get them there.” These are words that send chills through the hearts of leaders everywhere. And it’s why they work hard to develop business plans for their workforce to follow. Even the best-intentioned, savviest business plans can fail if […]
Note from Tami: Still true today! By Brad Marting, CPM, CAPS 2000 It is often said that establishing maximum rental rates can determine the success or failure of a multifamily housing investment. But it is more often said than done. Historically, rents have been increased based upon overall occupancy percentage. This is reasonable because […]
Sometimes, especially when we take over a property or replace a Manager, we find that the collection policy has not been followed, which almost always produces a major mess. Although it would be nice if we could just tell the Residents that “There’s a new sheriff in town” and you better start paying according to […]
Water trucks roll in and out of our apartment community entrances daily. No fewer than 15 different companies deliver bottled water to various residents. At times, we have traded referrals for free bottled water in our offices. However, we have never really benefited from a concerted shared marketing effort… until this month! There is nothing […]
Today, I came across this an article that a dear friend of ours wrote years ago and it is still very appropriate for today. Enjoy! by Frank Basile Have you ever had days when you worked hard but seemed to accomplish nothing? If so, welcome to the human race! Unfortunately, we all have days like this. […]
At our community, we began marking each move-in and move-out date on our site plan. To our surprise, we found that certain apartments turn over more frequently then others. We then began walking the apartments with the higher turnover to look for a “reason.” One reason we found was light—a particular apartment that turned more […]
1. Don’t use the word “take-over”—ever when changing apartment management companies! This implies a hostile environment and immediately puts existing employees on the defensive. Use instead “transition.” 2. Keep in mind that the transition, regardless of how smoothly it goes, will initially be very stressful for the existing all on-site employees. Treat them with respect […]