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Now available FREE On Demand Videos Join multifamily’s resident satisfaction and retention authorities, Lia Smith and Jen Piccotti of SatisFacts.  The absolute most effective thing you can do to keep your efforts on track is to safeguard your most valuable investment: the customers you already have. Given the high cost of turnover and that the […]

In this article, we discuss national sex offender data as it applies to multifamily operators.  Where does this data come from?  What are the best practices for incorporating sex offender data into your comprehensive screening process? National Sex Offender Data & Legislation The Quality Housing and Work Responsibility Act of 1998 prohibits the admission of […]

By Jamie Gorski Why do winners win? How do you become a self-made winner? Winners work hard at learning from other winners. It is up to you to learn from these examples and become a self-made winner. Here’s what I’ve learned from other winners. 1.    Persistence “Keep on going and the chances are you […]

One of the best things you can do to improve your team’s training plan is to add Skill Gap Analysis. This step helps the trainer to identify gaps in performance and areas for added training and development. Benchmarking The first step in conducting a thorough Skill Gap Analysis is to create a picture of what […]

It’s probably happened many times – someone comes into your leasing office and you think, “No one could lease to that person!”  Well, in today’s competitive apartment leasing environment, you have to be able to lease to anyone.  And, believe it or not, it can be done.  All it takes is the right information and […]