Archive for the
‘Motivation’ Category

“D’oh!” It’s what Homer Simpson says when something goes wrong. Why is delegation one big “D’oh!” for a lot of people? There can be some fear about delegating tasks or projects because without proper planning, a lot of things can go wrong. How often have you said something like this: “I can do it faster.” […]

January 18, 2011



Team-Building and Traffic Generation x2 Our goal at Newport and Concord Village is to cross-train all our staff, increase qualified traffic, encourage return visits, and improve our closing ratios. In addition, by cross-training, we will be able to improve the market-ready condition of our vacant apartments and decrease the response time to our maintenance requests. […]

On the list of things that are done for all the wrong reasons in organizations, performance reviews would have to rank near the top. They end up being “check the boxes” exercises that have little influence on performance because they take place after the fact. The typical performance review is the equivalent of landing an […]

Make Your Community a Stop on the Tour Route “If you’re marketing to families, why not host field trips to your community from the local schools. This can be an educational opportunity for children to see how a community runs. Have your head service technician explain maintenance. Let the grounds people show off their work […]

Motivating Your Millennial Employees By Dr. Joanne G. Sujansky and Dr. Jan Ferri-Reed When Amanda Ross learned that her company was planning to place several recent college grads in her customer service department she started to worry. Amanda herself had joined the company right out of college. Now 37 years old, Amanda has supervised Customer […]

How to Turn Dull into Dynamic! By Patricia Fripp, CSP, CPAE The executive gets up to speak. Everyone there needs to hear what he has to say about the company but within ten minutes; they are either hopelessly confused or falling asleep. What is he doing wrong? Whenever you open your mouth, whether your audience […]